Order Processing
Orders are processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours may be processed on the next business day.
Shipping Area
We currently ship within the contiguous United States only (the 48 adjoining U.S. states). We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Shipping Cost
Standard shipping is free for all eligible orders within the contiguous United States.
Delivery Time
After processing, delivery usually takes 3–5 business days. Total estimated delivery time is generally 4–7 business days from order placement, unless otherwise noted.
Carrier
The carrier is automatically assigned at fulfillment based on destination and service availability. We use established U.S. carriers, which may include USPS, UPS, FedEx, or another qualified carrier. The specific carrier may vary.
Tracking
When your order ships, we will send tracking information to the email address provided at checkout.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer. If an order is returned due to an address issue, we will contact you to arrange reshipment or refund, subject to our Refund & Return Policy.
Lost, Damaged, or Delayed Packages
If tracking shows delivery but you did not receive the package, or if the package arrives damaged, contact us at info@birdiesoffer.my within 30 calendar days of the delivery date. We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund & Return Policy.
Questions
Contact us at info@birdiesoffer.my or +1 740-350-9260, Monday–Friday, 9:00 AM–6:00 PM ET.