Birdiesoffer FAQs
Ordering
How do I place an order?
Add items to your cart and complete checkout. You will receive an order confirmation by email after your order is placed.
Can I change or cancel my order?
Contact us as soon as possible at info@birdiesoffer.my. If your order has not shipped, we may be able to change or cancel it. If it has already shipped, you can use our return process after delivery.
Do I need an account to order?
You can use our standard checkout. Any account requirements will be shown at checkout.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
Is my payment secure?
Yes. Payments are processed through secure payment providers. We do not store full payment card numbers on our servers.
Do you charge sales tax?
Sales tax may be applied where required by law.
Shipping
Where do you ship?
We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free for eligible orders within the contiguous United States.
How long does processing take?
Orders are processed within 1–2 business days after payment confirmation. Business days are Monday–Friday, excluding U.S. federal holidays.
How long does delivery take?
After processing, delivery usually takes 3–5 business days. Total estimated delivery is generally 4–7 business days from order placement.
Which carrier do you use?
The carrier is automatically assigned based on destination and service availability. It may include USPS, UPS, FedEx, or another qualified U.S. carrier.
Can I track my order?
Yes. When your order ships, we will send tracking information to the email address provided at checkout.
What if my tracking says delivered but I did not receive it?
Contact us at info@birdiesoffer.my within 30 calendar days of the delivery date. We will review the issue and help resolve it.
Returns & Refunds
What is your return window?
You may request a return within 30 calendar days from the date of delivery.
What items are eligible for return?
Items must be unused, in the same condition you received them, and in their original packaging. Defective, damaged, or incorrect items are also eligible.
How do I start a return?
Email info@birdiesoffer.my with your order number and reason for return. We will provide return instructions. Please do not send items back without contacting us first.
Do I pay for return shipping?
No. We offer free returns for eligible items.
Is there a restocking fee?
No. We do not charge a restocking fee.
Where do I send returns?
27530 State Route 7, Marietta, OH 45750, United States. Please use the return instructions we provide.
How long does a refund take?
Once we receive and inspect your return, we process the refund within 1–2 business days. The refund is issued to the original payment method. Your bank or payment provider may take an additional 7–10 business days to post the credit.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need a different size or item, return the eligible item for a refund and place a new order.
Product & Brand
Are you affiliated with any other brand?
No. Birdiesoffer is an independent brand. We are not affiliated with, endorsed by, sponsored by, or connected to any other brand, company, or trademark.
Where are you located?
Our business address is 27530 State Route 7, Marietta, OH 45750, United States.
How do I contact you?
Email: info@birdiesoffer.my
Phone: +1 740-350-9260
Hours: Monday–Friday, 9:00 AM–6:00 PM ET