How long do I have to return an item?
You may request a return within 30 calendar days from the date of delivery.
What items are eligible?
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Defective, damaged, or incorrect items are also eligible. If the item is defective, damaged, or incorrect, please contact us as soon as possible so we can resolve it.
How do I start a return?
Email info@birdiesoffer.my with your order number and reason for return. We will provide return instructions and, where applicable, a return shipping label. Please do not send items back without contacting us first.
Who pays for return shipping?
We offer free returns for eligible items. No restocking fee is charged.
Where do I send returns?
27530 State Route 7, Marietta, OH 45750, United States. Please use the return instructions we provide.
When will I receive my refund?
Once we receive and inspect your return, we will process the refund within 1–2 business days. The refund will be issued to the original payment method. Your bank or payment provider may take an additional 7–10 business days to post the credit.
What if I received a damaged or wrong item?
Contact us within 30 calendar days of delivery at info@birdiesoffer.my. We will arrange a replacement or refund, subject to inspection.
Are there any exceptions?
If an item is returned used, damaged due to customer misuse, or missing original packaging, we may not be able to issue a full refund. This does not affect your rights for defective, damaged, or incorrect items.
How can I contact you?
info@birdiesoffer.my or +1 740-350-9260, Monday–Friday, 9:00 AM–6:00 PM ET.